Confirm company and payroll rules with your SiteTick contact. Complete the client setup form, then use More → Sites and More → Workers in the app. Share each worker’s sign-in details privately yourself.
Payroll confidence
Check the excluded names.
An unresolved pay-affecting issue excludes that worker from the selected period’s ready totals and CSV. Ready workers can proceed. Review Export history before importing another file for the same period.
Example status · synthetic data
When you need it
Help without the hunt.
How do I set up the first site?
Open More → Sites, choose Create site, set the entrance and radius, save, then assign workers. The in-app Help has a short Add a site guide.
How do I add a worker?
Open More → Workers and add their name, mobile and site. Copy the prepared sign-in details and send them privately yourself. SiteTick does not send the message automatically.
What if a worker is not ready for payroll?
Open the exact item in Review. Their whole selected period remains excluded from the ready totals and final CSV until a pay-affecting issue is resolved. Other ready workers can proceed.
Can I correct a missing Clock Out?
Use a confirmed finish time in Review and save it. If you cannot confirm the time, ask the worker. The original event and later decision remain recorded.
Product help
Need a hand?
Ask your SiteTick contact about setup and payroll rules. For product support, email support@sitetick.co.uk.
