Complete the client setup form. In the app, open More, then Sites. Add each site. Open More, then Workers. Add each worker. Send each worker their sign-in details in a private message.
Before payroll
Check every excluded worker.
A worker is excluded when a pay-affecting issue is not resolved. Resolve the issue before you include that worker in the CSV. Other ready workers can continue.
Check Export history before you import another CSV for the same pay period.
Payments status · synthetic data only
Get help
Complete a setup or review task.
Add the first site
Open More, then Sites. Select Create site. Set the entrance. Set the radius. Save the site. Assign workers to the site.
Add a worker
Open More, then Workers. Add the worker name, mobile number and site. Copy the sign-in details. Send the details to the worker in a private message. SiteTick does not send the message.
Resolve an excluded worker
Open the exact item in Review. Resolve each pay-affecting issue. The worker stays excluded from the pay period until all pay-affecting issues are resolved.
Add a missing clock-out time
Open the item in Review. Enter a finish time only when you can confirm it. Ask the worker if you cannot confirm the time. Save the decision.
Get support
Contact the correct person.
Ask your SiteTick contact about company setup and payroll rules. For a problem with SiteTick, email support@sitetick.co.uk.
